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Customer Care

A personal note from our CEOs:

"Delighting you, our valued customer, is our number one goal. It's an honor to serve you. We promise you the best experience we can deliver. You deserve nothing less."- Thomas Shipley and Andrew Surwilo (CEOs Hydroxatone)

At Hydroxatone® we take customer care very seriously. Whether you're an existing customer or you're new to our brands, you're always welcome to ask our staff any question you may have. If you don't see the answer you're looking for at Frequently Asked Questions, contact our customer care team directly. Please choose one of the following options:

Existing Customers: Manage Your Account

How would you like to contact us

Call us

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If you have any questions regarding your order, you can reach us at any. Our customer service lines are open 24 hours a day, 7 days a week.

Country you are calling from Toll Free Number Hours of Operation

USA/CANADA 1-800-672-2259 24 HOURS

AUSTRALIA 1800-845-631 24 HOURS

NEW ZEALAND 0800-440-493 24 HOURS


NOTE: Some international mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

You can call the local numbers designated for your country below. Calling rates may apply.

Australia: +61 2 8073 0576
New Zealand: +64 9 950 8760

For Paper Correspondence only:
Hydroxatone, LLC.
PO Box 1366
Hoboken, NJ 07030

For Physical Returns:
Please call our contact numbers above or email us for return instructions to ensure proper processing.

Email Contact:
You can also email us at support@hydroxatone.com for any questions regarding your order or to schedule a call back. Please provide First and Last Name, Invoice Number or Customer ID, Phone number, Country, and day and time to call you back. Please give us 24 hours advance notice.

Frequently Asked Questions

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Ordering, Return & Shipping


How do I place an order?

Ordering is easy! Just visit our website at www.hydroxatone.com or call us at 1-888-621-4043.
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How soon will you ship my order?

We'll ship your order within 2 business days after the date it was placed.
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How long before my order arrives?

Standard Delivery will arrive within 4-10 business days. Please allow 2-3 weeks for international shipments.
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What do you charge for shipping and processing?

Shipping and processing fees are indicated at checkout with an additional charge for rush.
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Do you ship internationally?

Yes, but please allow 2-3 weeks for delivery time.
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Will I be charged sales tax?

Local and State sales tax may apply.
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What name will show up on my credit card statement?

Hydroxatone
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What is your refund policy?

We are so confident that you will enjoy the results of Hydroxatone® that we offer to you our Hydroxatone® 30-Day, Bottom-of-the-Jar Guarantee. If you're not completely satisfied, simply call 1-800-672-2259 within 30 days of receipt of your shipment to request a Return Number and return Hydroxatone® within 2 weeks as instructed, even if the jars are empty, receive a refund of any purchase price payments (less shipping and processing). Customer may be responsible for return postage.

  • Damaged Products: Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact Customer Service at 1-800-672-2259 to request a Return Number.

  • Shipping and Delivery Errors: Should you experience any problems with your order, please contact Customer Service immediately, so that we may correct it in a timely matter..
  • We highly recommend sending the return back certified receipt.
  • All purchases returned after the 30-day return policy will receive a store credit good for 12 months from the date of return.
  • Refunds will be issued to the same credit or debit card to which they were charged.
  • To ensure prompt processing, returns must be sent to the address provided with your Return Number.

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How long will it take to process a return?

From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Please allow a few weeks for the refund to show on your statement. Your credit or debit card will be refunded by HYDROXATONE®.
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Payment Methods We Accept

We accept Visa, MasterCard, Discover and American Express.
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Contact Us

If you have any questions regarding your order, you can reach us at any. Our customer service lines are open 24 hours a day, 7 days a week.

Country you are calling from Toll Free Number Hours of Operation

USA/CANADA 1-800-672-2259 24 HOURS

AUSTRALIA 1800157410 24 HOURS

NEW ZEALAND 0800452982 24 HOURS

GREAT BRITAIN 08002796212 24 HOURS

NOTE: Some international mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

You can call the local numbers designated for your country below. Calling rates may apply.

Australia: (02) 8073 0576
New Zealand: +61 (02) 8073 0576
Great Britain: 020-3642-3720

NOTE: A local Australian number is assigned for New Zealand.

For Paper Correspondence only:
Hydroxatone, LLC.
PO Box 1366
Hoboken, NJ 07030

For Physical Returns:
Please call our contact numbers above or email us for return instructions to ensure proper processing.

You can also email us at support@hydroxatone.com for any questions regarding your order or to schedule a call back. Please provide First and Last Name, Invoice Number or Customer ID, Phone number, Country, and day and time to call you back. Please give us 24 hours advance notice.