Product Questions

Are there any other steps I should take while using Hydroxatone® products?

While using Hydroxatone®, we recommend you maintain a healthy, active lifestyle. We suggest a balanced diet combined with regular cardiovascular exercise and strength training. To maintain skin's optimal health, we also suggest you eliminate use of all tobacco products, as this can accelerate the deterioration of skin quality and increase the likelihood of wrinkles and undesirable contours in the skin of the face and body.
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Are there any known side effects associated with Hydroxatone® products?

Hydroxatone® products are not known to have any known short or long-term side effects. In the unlikely event you develop an adverse reaction, we recommend you consult your physician.
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How long will it take to see results?

Results build with continued use. Many customers will see and feel improved moisture and tone within a few weeks. A clinical study of Hydroxatone AM/PM Rejuvenating Treatment demonstrated that improvements continued through eight weeks of results. For optimal results, it is recommended that you use Hydroxatone® for a minimum of eight weeks.
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How long will a supply of Hydroxatone® last?

Each jar of Hydroxatone® AM/PM, as well as other products within the Hydroxatone® skin-care line, have been developed to last for 30 days of daily use for the AVERAGE USER. Individuals who use Hydroxatone® more often than twice per day, and/or use the product broadly may require additional supplies of product within a 30-day period. For this reason, products can be ordered individually by calling our sales department at 1-888-621-4043 or by ordering online.
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Has there been any research or testing regarding Hydroxatone®?

Independent laboratory studies of participants aged 35-64 using Hydroxatone® AM/PM over the course of 8 weeks yielded clinically-proven, wrinkle-reduction and increased hydration results! The ingredients in Hydroxatone® AM/PM Rejuvenating Treatment are proven to decrease the visible appearance of fine lines and wrinkles, coarse wrinkles, skin discoloration, and also proven to significantly increase skin hydration.
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Preferred Customer Beauty Auto Ship Program

What is the Hydroxatone® Beauty Program?

As a valued customer, Hydroxatone® is pleased to offer you the benefits of our Preferred-Customer Beauty Program. This auto-ship program is designed to ensure you always get the products you want, when you want them at special-member pricing. As a member, you will have access to exclusive product offerings, free-trial offers and exclusive pricing.
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Do I have to join the Beauty Program?

Membership in the Preferred-Customer Beauty Program is not mandatory. You can join at any time to take advantage of special-member pricing, exclusive promotions, and the convenience of the Auto-Ship Program.
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Can I change the date of my Auto Ship?

One of the great things about our Auto-Ship program is the flexibility it provides our members. Members can contact us to change their billing date, re-order one or more products, and even adjust the frequency of their product shipments.
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Can I skip a month?

Absolutely! Just give us a call at 1-800-672-2259 or email us at support@hydroxatone.com we'll adjust your order to meet your needs.
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How do I cancel the Hydroxatone® Beauty Auto-Ship Program?

Simply call our toll-free customer service number at 1-800-672-2259 or email us at support@hydroxatone.com, and we will cancel your membership immediately.
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What are the Hydroxatone® Preferred-Customer Beauty Program Terms and Conditions?

As a valued customer, Hydroxatone® is pleased to offer you the benefits of our Preferred-Customer program. This Auto-Ship Program is designed to ensure you always get the products you want, when you want them at special member pricing. As a member, you will have access to exclusive product offerings, free- trial samples and exclusive pricing.

• Convenience: After your introductory period, you will enjoy the convenience of automatic, regular deliveries, and the ultimate in savings, members-only privileges and, and members-only prices. Call 1-888-621-4043 and we will sign you up. There is no set-up fee, and you can cancel at any time.
• Customization: As a Program Member, you can always customize your skin-care collections to meet your needs!
• Flexibility: Hydroxatone® is committed to ensuring you get the products you want, when you want them. If you want to speed up or slow down the frequency of your shipments, just let us know.
• Member Pricing: Hydroxatone® Healthy Skin Program members always pay reduced prices on Hydroxatone® products!
• Installment Billing: For added convenience, many of our product programs are available on installment-billing options.
• 30-Day Bottom of the Jar Guarantee: If you are not completely delighted with any Hydroxatone® product, simply call Customer Service at (800) 672-2259 within 30 days of receipt of your product to receive a Return Number and arrange for the return of your products to return your shipment within 30 days of the date on your shipment invoice, return all the products within 30 days after receipt of the product and we will refund the product purchase price (less shipping and processing) even if the bottles and jars are empty.

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What is a Return Number?

The Return Number is used to correctly track your return package. It is important to include the Return Number in your package so that your return can be processed correctly.
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What are the terms of the Hydroxatone® Try It Before You Buy It Program?

The Program is simple:

Depending on the offer chosen today, we'll send you 2 or 3 containers of the product you've selected to try RISK FREE for 30 days. If you like your results and want to continue looking younger, you don't have to do anything else. The card you provide will be charged in two equal payments of $69.95, the first payment 30 days after you receive your order and the final 30 days later. To ensure you do not run out of Hydroxatone® AM/PM Anti Wrinkle Complex and continue getting improved results, you'll receive a new 60-day supply every 2 months, as a member of our Beauty Auto Ship Program. By clicking the Complete My Order button, you authorize that for your first and future shipments, the card you provide today will be automatically charged $69.95, every 30 days plus shipping and processing for each new shipment. All NJ residents will be charged sales tax.

Remember, you have our 30-day Bottom-of-the-Jar Guarantee with each shipment. If you are not completely delighted, call Customer Service at 800-672-2259 within 30 days of receipt of your shipment to request a return number and return the containers of Hydroxatone® AM/PM Anti Wrinkle Complex within two weeks – even if they are empty – to avoid further payments or for a full refund of the product purchase price, less the shipping and processing. Include your return number with your return shipment. Customer is responsible for return postage. As a member of our Beauty Program, you are not required to continue. Cancel at any time. Please note: The-Try-It-Before-You-Buy-It Program is for first-time customers only.

For questions about your order, call 1-800-672-2259 Monday through Sunday 8 AM to 10 PM EST or email.
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Ordering, Return & Shipping

How do I place an order?

Ordering is easy! Just visit our website at www.hydroxatone.com or call us at 1-888-621-4043.
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How soon will you ship my order?

We'll ship your order within 2 business days after the date it was placed.
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How long before my order arrives?

Standard Delivery will arrive within 4-10 business days. Rush Delivery will arrive within 2-4 business days.
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What do you charge for shipping and processing?

Shipping and processing fees are indicated at checkout with an additional charge for rush.
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Do you ship internationally?

Currently, we only ship to US and Canada.
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Will I be charged sales tax?

All New Jersey residents will be charged sales tax.
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Why is a credit card needed for Try It Before You Buy It?

We offer our members the option of a Try It Before You Buy It Program for many of our products with the option of paying a small shipping & processing fee the day you place your order, allowing you to try the product for 30 days, and then later paying the regular price via credit card beginning 30 days after the trial period. We accept the following payment methods: Visa, Mastercard, Discover and American Express. Our shopping cart is VeriSign secure. We provide a safe and secure SSL 128-bit encrypted order form for your shopping needs. Your card number will be transmitted directly to the banking network for authorization.
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To Which countries do you ship?

We ship anywhere within the United States, Canada and to APOs.
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What name will show up on my credit card statement?

Hydroxatone
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What is your refund policy?

We are so confident that you will enjoy the results of Hydroxatone® that we offer to you our Hydroxatone® 30-Day, Bottom-of-the-Jar Guarantee. If you're not completely satisfied, simply call 1-800-672-2259 to request an Return Number and return Hydroxatone® within 30 days of receiving your shipment even if the jars are empty to avoid further payments and receive a refund of any purchase price payments (less shipping and processing). All future shipments will be cancelled. Customers may be responsible for return postage.

• Damaged Products: Product(s) damaged during shipping will be replaced at no charge. Save the package and all contents, and contact our Customer Service at 1-800-672-2259 to request a Return Number number.
  
  
• Shipping and Delivery Errors: Should you experience any problems with your order, please contact our Customer Service Department immediately, so that we may correct it in a timely matter.
  

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What is your Beauty-Program Cancellation Procedure?

Customers can cancel any future shipments at any time. Just call customer service at 1-800-672-2259
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How do I return a product?

If you're not completely satisfied, simply call 1-800-672-2259 to request an Return Number and return Hydroxatone® within 30 days of receiving your shipment even if the jars are empty to avoid further payments and receive a refund of any purchase price payments (less shipping and processing). All future shipments will be cancelled.

Please note the following terms:

• We highly recommend sending the return back certified receipt.
• All purchases returned after the 30-day return policy will receive a store credit good for 12 months from the date of return. A $1 processing fee will apply to future orders placed using store credit.
• We will not process or refund packages marked "Return to Sender."
• Refunds will always be issued to the same credit card to which they were charged.
• To ensure prompt processing, returns must be sent to the address provided with your Return Number number. The warehouse cannot accept packages without an Return Number number.

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How long will it take to process a return?

From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that your bank needs to post our credit in the billing cycle in which it was received; hence the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Your credit card will be refunded by HYDROXATONE®.
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Payment Methods We Accept

We accept Visa, MasterCard, Discover and American Express.
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Contact Us

If you have any questions regarding your order, you can reach us at any time in the United States through phone or email. Our customer service lines are open 24 hours a day for all International customers.

U.S.A Toll Free Numbers

Country you are calling from	Toll Free Number	Hours of Operation
USA/CANADA	(800) 672-2259	8:00 AM–10:00 PM EST
AUSTRALIA	(0011) 800-2358-7491	24 HOURS
NEW ZEALAND	(00) 800-2358-7491	24 HOURS
GREAT BRITAIN	(00) 800-2358-7491	24 HOURS

NOTE: Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.

Alternatively, you can also call the number below, but please note that International calling rates apply.

(International Access Code) + 201-942-3600 [US Toll Number]

Hydroxatone
PO Box 9300
Jersey City, NJ 07303

You can also email us at webcustomercare@hydroxatone.com to schedule a call back. Please provide First and Last Name, Country, Customer ID number, phone number, day and time to call you back. Please give us 24 hours advance notice.