Hydroxatone®
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1-888-621-4043
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Shopping CartA personal note from our CEOs:
At Hydroxatone® we take customer care very seriously. Whether you're an existing customer or you're new to our brands, you're always welcome to ask our staff any question you may have. If you don't see the answer you're looking for at Frequently Asked Questions, contact our customer care team directly. Please choose one of the following options:
Call us
If you have any questions regarding your order, you can reach us at any time in the United States through phone or email. Our customer service lines are open 24 hours a day for all International customers.
NOTE: Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
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Frequently Asked Questions
Are there any other steps I should take while using Hydroxatone® products?
While using Hydroxatone®, we recommend you maintain a healthy, active lifestyle. We suggest a balanced diet combined with regular cardiovascular exercise and strength training. To maintain skin's optimal health, we also suggest you eliminate use of all tobacco products, as this can accelerate the deterioration of skin quality and
increase the likelihood of wrinkles and undesirable contours in the skin of the face and body.
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Are there any known side effects associated with Hydroxatone® products?
Hydroxatone® products are not known to have any known short or long-term side effects. In the unlikely event you develop an adverse reaction, we recommend you consult your physician.
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How long will it take to see results?
Results build with continued use. Many customers will see and feel improved moisture and tone within a few weeks.
A clinical study of Hydroxatone AM/PM Rejuvenating Treatment demonstrated that improvements continued through eight
weeks of results. For optimal results, it is recommended that you use Hydroxatone® for a minimum of eight weeks.
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How long will a supply of Hydroxatone® last?
Each jar of Hydroxatone® AM/PM, as well as other products within the Hydroxatone® skin-care line, have been developed
to last for 30 days of daily use for the AVERAGE USER. Individuals who use Hydroxatone® more often than twice per day,
and/or use the product broadly may require additional supplies of product within a 30-day period. For this reason,
products can be ordered individually by calling our sales department at 1-888-621-4043 or by ordering online.
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Has there been any research or testing regarding Hydroxatone®?
Independent laboratory studies of participants aged 35-64 using Hydroxatone® AM/PM over the course of 8 weeks yielded
clinically-proven, wrinkle-reduction and increased hydration results! The ingredients in Hydroxatone® AM/PM Rejuvenating
Treatment are proven to decrease the visible appearance of fine lines and wrinkles, coarse wrinkles, skin discoloration,
and also proven to significantly increase skin hydration.
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What products are eligible for Risk-Free Trials?
Hydroxatone offers risk-free trials for some of our best-selling products. The risk-free trial program is for first time customers only. To learn more, visit, www.hydroxatone.com and select the tab titled "Risk-Free Trials".
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What are the terms of the "Try It Before You Buy It" Risk-Free Trial Program?
Our risk-free trial program typically works as follows: We will send you 2 or 3 jars of our product, depending on which offer you accept, to try risk-free for 30 days. At the time your order is shipped, the card you provide will be charged for a small shipping and processing fee. Upon receiving your shipment, you have 30 days to try the product risk-free to see if you like it. If you like your results and do nothing, the card you provided will be charged for the cost of the product in either 2 or 3 monthly payments, billed every 30 days, with the first payment charged 30 days after receipt of your order. Local and State sales tax may apply. With our 30 Day Bottom of the Jar Guarantee, if you are not completely satisfied, simply call customer service at (1-800-672-2259) within 30 days of receipt of your shipment and return the products within 2 weeks as instructed to avoid being charged for the merchandise.
And as an added convenience, if you are enjoying your results and do not call to cancel, as a member of our Beauty Auto Ship Program, you will continue to receive a fresh supply of the product every 2 or 3 months. The card you provided will be automatically charged in the same manner as your first shipment, just 2 or 3 monthly payments for each 2 or 3 month shipment, billed every 30 days, plus shipping and processing charged when the products are shipped. And each shipment comes with the same 30 day Bottom of the Jar Guarantee! As a member of our Beauty Auto Ship Program, you can also change or cancel future shipments at any time.
For questions about your order, call 1-800-672-2259 Monday through Sunday 8 AM to 10 PM EST or email.
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How do I cancel and return my Risk-Free Trial?
If you are not completely delighted with your Risk-Free Trial, call Customer Service at 1-800-672-2259 within 30 days of receipt of your shipment to request a Return Number and return the shipment within two weeks as instructed"even if the containers are empty- to avoid further payments or for a full refund of the product purchase price, less the shipping and processing. Include your Return Number with your return shipment. Future auto-shipments will automatically be cancelled at the time you receive return instructions.
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Why is a credit or debit card needed for a Risk-Free Trial?
At the time your Risk-Free Trial order is shipped, the credit or debit card you provided will be charged for a small shipping and processing fee. Upon receiving your shipment, you have 30 days to try the product risk-free to see if you like it. If you like your results and do not call Customer Service within 30 days of receipt and return the merchandise within 2 weeks as instructed, the card you provided will automatically be charged for the cost of the product in either 2 or 3 monthly payments, depending on which offer you accepted. The monthly payments are charged in 30 day increments, with the first payment charged 30 days after receipt of your order. In addition, as a member of our Beauty Auto-Ship Program, if you do not call to cancel, you will continue to receive a fresh supply of the product every 2 or 3 months. The card you provided will be automatically charged in the same manner as your first shipment, just 2 or 3 monthly payments for each 2 or 3 month shipment, billed every 30 days, plus shipping and processing charged when the products are shipped.
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What is the Hydroxatone® Beauty Program?
As a valued customer, Hydroxatone® is pleased to offer you the benefits of our Preferred-Customer Beauty Program. This auto-ship
program is designed to ensure you always get the products you want, when you want them at special-member pricing. As a member, you will
have access to exclusive product offerings, free-trial offers and exclusive pricing.
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Do I have to join the Beauty Program?
Membership in the Preferred-Customer Beauty Auto-Ship Program is not mandatory. You can join at any time to take advantage of special-member pricing and the convenience of automatic deliveries. The Risk-Free Trial offers on this website include membership in the Beauty Auto-Ship Program.
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Can I change the date of my Auto Ship?
Absolutely. Our Auto-Ship Program puts you in control. You can change your billing date, re-order one or more products, and even adjust the frequency of your shipments, directly through our Customer Self Service Center or by calling customer service at 1-800-672-2259.
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Absolutely! For fastest service, visit our Customer Self Service Center. Or if you prefer, you can call our toll-free customer service number at 1-800-672-2259 ,or email us at support@hydroxatone.com
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How do I cancel the Hydroxatone® Beauty Auto-Ship Program?
There are three easy ways to cancel your account from the Beauty Auto-Ship Program. Visit our Customer Self Service Center, call our toll-free customer service number at 1-800-672-2259, or email us at support@hydroxatone.com,
and we will cancel your membership immediately so that you do not receive future shipments.
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What are the benefits of the Hydroxatone® Preferred-Customer Beauty Auto-Ship Program?
As a valued customer, Hydroxatone® is pleased to offer you the benefits of our Preferred-Customer Beauty Auto-Ship Program. This Auto-Ship Program is designed to ensure you always get the products you want, when you want them at special member pricing.
Ordering is easy! Just visit our website at www.hydroxatone.com or call us at 1-888-621-4043.
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How soon will you ship my order?
We'll ship your order within 2 business days after the date it was placed.
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How long before my order arrives?
Standard Delivery will arrive within 4-10 business days. Rush Delivery will arrive within 2-4 business days.
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What do you charge for shipping and processing?
Shipping and processing fees are indicated at checkout with an additional charge for rush.
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Currently, we only ship to US and Canada.
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Local and State sales tax may apply.
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To Which countries do you ship?
We ship anywhere within the United States, Canada and to APOs.
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What name will show up on my credit card statement?
Hydroxatone
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We are so confident that you will enjoy the results of Hydroxatone® that we offer to you our Hydroxatone® 30-Day, Bottom-of-the-Jar Guarantee. If you're not completely satisfied, simply call 1-800-672-2259 within 30 days of receipt of your shipment to request a Return Number and return Hydroxatone® within 2 weeks as instructed, even if the jars are empty, to avoid further payments or to receive a refund of any purchase price payments (less shipping and processing). All future shipments will be cancelled. Depending on the offer you accept, customer may be responsible for return postage.
If you're not completely satisfied, simply call 1-800-672-2259 to request an Return Number and return Hydroxatone® within 30 days of receiving your shipment even if the jars are empty to avoid further payments and receive a refund of any purchase price payments (less shipping and processing). All future shipments will be cancelled.
Please note the following terms:
How long will it take to process a return?
From the time our warehouse receives your return, it generally takes 5 business days to process your refund. Please keep in mind that the number of days it takes for the credit to post to your account can slightly vary depending on how quickly your bank recognizes and posts our refund. Please allow a few weeks for the refund to show on your statement. Your credit or debit card will be refunded by HYDROXATONE®.
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We accept Visa, MasterCard, Discover and American Express.
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If you have any questions regarding your order, you can reach us at any time in the United States through phone or email. Our customer service lines are open 24 hours a day for all International customers.
NOTE: Please note that some mobile phone carriers do not allow toll free 800 numbers to the USA to connect. We suggest using a landline if you are having trouble with your mobile carrier.
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